Beauty Salon
5 The Crescent, Thornton, Liverpool, L23 4TA
A unisex salon with a modern and inclusive space that caters to both Women and Men, offering a wide range of services tailored to meet the needs of all genders in a comfortable and welcoming environment.
Salon Terms And Conditions
MAKING A BOOKING
We accept bookings via our Online Booking System or by contacting the Salon directly 01519320681
You can access our Online Booking via the "Book In Here" tab at the top of the Website Page or via our Social Media Pages using the "Book Now" button.
We will require an email address and a contact number to book you on to our system, you will receive an email and / or SMS confirmation of your booking and a 48 hour reminder, however, it is your sole responsibility to remember your scheduled booking, must not rely on the reminder service, as this is just a courtesy, we do not take responsibility for forgotten appointment times / dates.
We run an appointment based system and work on a first come first served basis, bookings times can not be held. During busy periods such as Summer and Christmas there can be a 2-3 week wait for appointments, sometimes longer for our evening and weekend availability, therefore we advise you book in advance to avoid disappointment.
BOOKING FEE'S
We require a 50% Booking Fee for each and every appointment to secure your reservation, this must be paid within 24 hours of making the booking. You can pay the booking fee in Salon at the time of booking or you will be sent a Payment Link.
All booking fee's are Non-Refundable but may be transferred to another booking time Once Only if more than 48 hours notice is given.
Booking Fee's will be forfeited if we receive less than 48 hours notice to either Cancel or Reschedule, or in the event of a No Show.
CANCELLATIONS AND NO SHOWS
We require at least 48 hours notice to either Cancel or Reschedule your booking. If enough notice is provided then your booking fee will be credited to your account for future bookings. Less than 48 hours notice, or in the event of a No Show will result in the loss of your booking fee and a new fee will be required for future bookings.
If you need to Cancel or Reschedule your booking you can do so by ringing the Salon directly or if we cannot take your call or the Salon is closed, you can reply to the automated email / text reminder that is sent to you 48 hours before your appointment. We do not take Cancellations via our Social Media Pages as they are not monitored, by doing so may result in the loss of your booking fee.
Please let us know if there are any changes to your email address or contact number so our records stay up to date and your receive all correspondence from us.
CHANGE OF MIND
A change of mind to an appointment booked with us you has the same impact as a last minute Cancellation or No Show. Therefore we require at least 48 hours notice if you have changed your mind about any part of a service your reservation. Any change of service on the day will be charged 100% of the original booking.
LATE ARRIVALS
We fully understand that being late can be out of your control, so we allow up to 15 minutes for late arrivals, anything more than this can heavily impact the smooth running of the business. Late arrivals may mean we can not carry out your entire booking as we run on a time sensitive schedule and may result in running in to the next client's booking time. If you think you may be running late, we ask that you get in touch as soon as possible to advise of the best course of action. We will always do our best to accommodate late arrivals by completing what we can in the remaining time available, but this may result in us cutting your appointment short or Cancelling completely. 100% of the scheduled booking will be charged if we can not complete the reservation due to lateness.
We highly recommend that you plan your visit to our Salon as we are located on a very busy junction with traffic delays likely.
VOUCHERS
Vouchers can be purchased directly from our Website or In-Salon and are valid for 6 months from the date they are purchased, unless otherwise stated. After the expiry date, vouchers may not be honoured at their value. We will add any difference in cost to the final bill.
Special offers and promotional vouchers may have set dates/times to be used by. After the offer/promotion has ended, we will no longer accept non redeemed vouchers in the Salon.
Vouchers are non-transferable, exchangeable for cash or Refundable.
We take no responsibility for lost, damaged or stolen vouchers.
Please bring the voucher with you to your appointment, failure to produce the voucher at the time of payment may result in the Full Payment being charged.
If you No Show for your scheduled booking or Cancel with less than 48 hours notice and we have a Voucher on record for you, then the voucher will be redeemed against the missed or late Cancellation and will become invalid.
Promotional vouchers cannot be used in conjunction with any other offers.
CHILDREN ON THE PREMISES
We do prefer for you to arrange childcare so you can attend your booking with us, but we understand that it is not always possible, so we allow children to attend your appointment if your treatment is to take no longer than 1 hour. We encourage children to stay in the reception / waiting area were colouring books can be provided.
However, if your children are likely to prevent the smooth completion of our services or are disruptive to us or other clients within the Salon, or you are having a service that does not allow your full attention and supervision, then we reserve the right to ask you to reschedule your appointment at a more convenient time when your children can be cared for by a family member or friend, your scheduled appointment will still be charged 100% if this situation occurs.
Any damage to the Salons equipment or furniture caused by your children will be charged to you for repairs or replacement.
REFUND POLICY - SERVICES
At Louise Beautique, our treatments are carried out by qualified therapists. If you are unsatisfied with any service you have received, please raise your concern with your therapist during or immediately after your treatment. We will listen carefully to your concerns and will do everything possible to rectify them. Once you have left the Salon all matters must be raised within 48 hours of your appointment by contacting the Salon by phone or email. We will ask you to return to the Salon to assess your concerns in person, if this is not possible within a reasonable time period, we may not be able to rectify the matter.
We do not offer Refunds for any treatment or service.
REFUND POLICY - PRODUCTS
All products sold at Louise Beautique are Brand New and for personal use. We do not refund products sold due to health and hygiene reasons. However, if there is a fault with a product, we will contact the manufacturer / distributor for a resolution.
RIGHT TO REFUSE SERVICE
Our staff have the right to refuse service to anyone behaving inappropriately, rude, intoxicated or if our staff are made to feel uncomfortable, disrespected or are physically or verbally abused.
We may also refuse service if you have a nail condition that we suspect may be contagious or if treatment may worsen the condition, if you have an open or infected wound on the treatment area, if you are in ill health that we suspect may be contagious or we fear could be further harmed by our services.
No Refunds will be given after it has been rendered.
PATCH TESTING
Some treatments require a Patch Test at least 48 hours before a treatment can be carried out. You will be sent a consultation form via email to complete and verify the date the Patch Test took place and whether it was a positive or negative result, this form will then be kept on your customer profile for our records.
No treatment will be carried out until a Patch Test has been completed.
We reserve the right to refuse any treatment that requires a Patch Test if we have no record of a one being carried out. In addition, Booking Fee's will be forfeited if you do not attend the Salon for a Patch Test.
It is your sole responsibility to ensure you receive a Patch Test before your scheduled appointment.
CLIENT CONSULTATION FORMS
Some treatments require a Consultation Form being completed before we can carry out any treatment to ensure a safe giving of service. It is also a legal requirement from our Salon Insurance provider and must be adhered to.
Consultation forms give us a better understanding of what we can offer you to ensure the best result of the service you are receiving. Treatments such as Tinting, Lash Lifts, Brow Lamination and Facials will all require a consultation form being completed before the treatment can take place.
Failure or refusal to complete a consultation form will mean we unfortunately will not be able to accommodate your booking.
Anyone under the age of 18 will need parental / guardian consent and signature to complete the consultation form.
AGE RESTRICTION
You must be 18+ to receive any treatments at Louise Beautique, or parental consent may be required for specific services. If you are under 18 then a parent or guardian must be present at the time of the treatment, as set out in our terms and conditions, manufacturers guidelines and Salon Insurance Policy.
We strictly do not offer services to anyone under the age of 16 unless otherwise stated.
LOSS OR DAMAGE TO PERSONAL ITEMS
We cannot be held responsible for any lost or damage of personal items at the Salon, Please keep your belongings safe and with you at all times.
STAFF ILLNESS
Unfortunately, we may need to Cancel your booking due to staff illness, injury or emergency. Please rest assured that our first option will be to move you to another team member on the same day and time if possible if such an event occurs. We will contact you to rearrange your appointment.
Under extenuating circumstances beyond our control, we will notify you as soon as possible if we need to Cancel your appointment altogether. In this situation we will refund your Booking Fee.
Please make sure that your contact details are up to date to ensure we can reach you as quickly as possible if such an event arises.
MEDICAL CONDITIONS
When making a booking with us please inform us of any medical conditions, including pregnancy, as some treatments may not be appropriate. In addition, we may ask for written medical consent for some services, if you are unsure what constitutes a medical contraindication, please don't hesitate to contact us directly to advise before making a booking.
BUSINESS INFORMATION AND PRICES
Whilst we endeavour to ensure that all information on our Website and Social Media Pages are correct and up to date, we do not guarantee it's completeness or accuracy, Nor do we commit to ensuring the Website remains available, or the material is kept up to date.
We reserve the right to alter Prices, Treatments and Opening Times without prior notice.
Louise Beautique
5 The Crescent
Thornton
Liverpool
L23 4TA
01519320681